Last Updated: 10/11/2025

At Charm Wrld, we want you to love what you wear. If something isn’t right, we’re here to make it right. Please review our refund and return policy below.

 

1. Eligibility for Returns and Refunds

We accept returns or exchanges within 14 days of delivery for most items. To be eligible, your item must be:Unworn, unwashed, and in its original condition.In the original packaging with all tags attached.Accompanied by proof of purchase (order number or receipt).

 

2. Non-Returnable Items

Certain items are final sale and cannot be returned or refunded, including:Limited-edition drops or collaborations.Gift cards.Sale or clearance items.Accessories such as hats, socks, or undergarments (for hygiene reasons).

 

3. Refund Process

Once we receive and inspect your return, we’ll notify you by email. If approved:Refunds will be issued to your original payment method within 5–10 business days.Shipping fees are non-refundable, unless the return is due to a Charm Wrld error (wrong item or damaged product).

 

4. Exchanges

If you need to exchange an item for a different size or color, please contact us at support@charmwrld.com. We’ll hold the replacement item for you once your return is confirmed.

 

5. Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with photos of the item and packaging. We’ll arrange a replacement or refund right away — at no cost to you.

 

6. Return Shipping

Customers are responsible for return shipping costs unless the item was defective or incorrect.We recommend using a trackable shipping service to ensure safe delivery of your return.

 

7. How to Start a Return

To start a return or exchange, email us at:📧 support@charmwrld.comInclude your order number, item name, and reason for the return.

 

8. Late or Missing Refunds

If you haven’t received your refund after 10 business days:Check your bank account or payment provider.Contact your credit card company (processing times may vary).If you’ve done all this and still haven’t received your refund, reach out to us for help.